Improve Customer Service Engagement
We’ve all had to contact customer service at some point. It’s a pain, right?
Most of us will Google the company’s name, arrive at Google Maps or the company’s website, search for a phone number, call, press one or zero to connect with a representative, wait until someone finally picks up and transfers you to the appropriate department, where you continue to wait on hold.
Well, there are three features in the platform that make this experience a bit easier:
✅ The Representatives Page
✅ The Live Chat Page
✅ The SMS Help Desk
We’ll be covering the Live Chat & SMS Help Desk features (and the power of asynchronous communication) in future posts. Today we’re focusing on the Representatives page, which allows the business to list any public-facing teams or departments that consumers can directly speak with.
In a small business, this page might list just a single person. But larger companies can list any number of teams or departments. Hotels for instance might display their reservations desk, concierge, bell desk, restaurants, or lost & found.
Each of these people or teams can be labeled however you wish, with contact details, hours of availability, and an image or avatar that represents them. As an example, we use the Representatives page to connect visitors with our sales & customer service teams.
Customers can save these contacts directly to the address book on their device if they wish. This automatically saves all available details, including the company’s website and social media accounts, making it easy for the customer to connect again when needed.
It’s just one more feature in the platform that provides customers with an easy way to connect with your company when they need a nudge in the right direction.
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