Wallet Inc Blog & Announcements logo
Back to Homepage

Blog & Announcements

News, Important Updates, and Announcements from the Wallet Inc Team.

Subscribe to Updates

Labels

  • All Posts
  • Announcement
  • Improvement
  • Blog

Jump to Month

  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • February 2020
  • January 2020
  • December 2019
Powered️ byAnnounceKit

Create yours, for free!

Blog
a year ago

Improve Customer Service Engagement

We’ve all had to contact customer service at some point. It’s a pain, right?

Most of us will Google the company’s name, arrive at Google Maps or the company’s website, search for a phone number, call, press one or zero to connect with a representative, wait until someone finally picks up and transfers you to the appropriate department, where you continue to wait on hold.

Well, there are three features in the platform that make this experience a bit easier:

✅ The Representatives Page
✅ The Live Chat Page
✅ The SMS Help Desk

We’ll be covering the Live Chat & SMS Help Desk features (and the power of asynchronous communication) in future posts. Today we’re focusing on the Representatives page, which allows the business to list any public-facing teams or departments that consumers can directly speak with.

In a small business, this page might list just a single person. But larger companies can list any number of teams or departments. Hotels for instance might display their reservations desk, concierge, bell desk, restaurants, or lost & found.

Each of these people or teams can be labeled however you wish, with contact details, hours of availability, and an image or avatar that represents them. As an example, we use the Representatives page to connect visitors with our sales & customer service teams.

Customers can save these contacts directly to the address book on their device if they wish. This automatically saves all available details, including the company’s website and social media accounts, making it easy for the customer to connect again when needed.

It’s just one more feature in the platform that provides customers with an easy way to connect with your company when they need a nudge in the right direction. 

#customerservice #customerengagement #customersuccess #marketing #digitalmarketing #customeracquisition #customerretention #crm #martech #marketingtechnology


Avatar of authorJohn Turnham